Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, net banking, and wallets via Razorpay. International customers can pay with the same cards — Razorpay charges in INR and your bank handles the currency conversion.

Question 2

Are refunds available?

Accepted Answer

All sales are final. Because these are instantly delivered digital goods, we do not offer refunds. If you have a question about whether a product fits your needs before purchasing, contact us — we are happy to clarify.

Question 3

Can I use a product across my team?

Accepted Answer

Each purchase is a single-user license. For team or agency licenses (covering multiple users), contact us and we will arrange appropriate pricing.

Question 4

Do I get a GST invoice?

Accepted Answer

Yes. A GST-compliant invoice is automatically generated for every purchase. Download it from your account under Orders at any time.

Question 5

What kind of products do you sell?

Accepted Answer

ProdGem sells profession-specific AI Readiness Playbooks, curated prompt packs, Notion workspace templates, financial spreadsheets, SaaS code templates, and eBooks. Each product targets a specific professional audience and solves an acute pain point.

Question 6

What is included in an AI Readiness Playbook?

Accepted Answer

Each Playbook has six sections: (1) the AI landscape in your profession, (2) a curated tool guide for your workflow, (3) an AI safety and accuracy framework, (4) a prompt library with 75–100 profession-specific prompts, (5) step-by-step AI workflows, and (6) a career positioning guide. It is a complete AI adoption system, not a generic prompt dump.

Question 7

How are products delivered?

Accepted Answer

Immediately after payment is confirmed. You will receive a download link via email, and all your purchases are permanently accessible from Account → Downloads.

Question 8

Can I request a product that does not exist yet?

Accepted Answer

Yes — use the contact form to describe what you need. We review all requests and add high-demand products to our roadmap, particularly new AI Playbook professions.

Question 9

Who are the AI Playbooks written for?

Accepted Answer

Each Playbook targets a specific profession: management consultants, market researchers, financial analysts, corporate lawyers, compliance officers, HR professionals, and many more. They are written for working professionals — not technical users. No coding knowledge required.

Question 10

Do the Playbooks work with any AI tool?

Accepted Answer

Yes. All prompts and frameworks are tool-agnostic. They work with Claude, ChatGPT, Gemini, Microsoft Copilot, and any other AI assistant. We include notes on tool-specific differences where relevant.

Question 11

What format are the Playbooks delivered in?

Accepted Answer

PDF (immediately printable and shareable) plus companion files such as prompt reference sheets and workflow checklists. You can use them on any device, offline, or print them for desk reference.

Question 12

How do the Playbooks handle AI accuracy and hallucination risk?

Accepted Answer

The safety framework section in every Playbook covers this explicitly. It teaches you how to structure prompts to reduce hallucination risk, how to verify AI outputs before using them professionally, and where human judgment must always override AI suggestions.

Question 13

How do I reset my password?

Accepted Answer

Go to the Login page and click "Forgot password". You will receive a reset link via email valid for 30 minutes.

Question 14

Can I re-download my purchases?

Accepted Answer

Yes. All purchases are permanently accessible from Account → Downloads. There is no re-download limit and no expiry.

Question 15

How do I delete my account?

Accepted Answer

Go to Settings → Security and scroll to the account deletion section. Order records are anonymised but retained for 8 years as required by Indian tax law (GST Act).

Question 16

Is two-factor authentication available?

Accepted Answer

Yes. Enable TOTP-based 2FA from Settings → Security using any authenticator app such as Google Authenticator or Authy.

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